This Return Policy outlines the terms and conditions for returns, cancellations, and refunds for Hintonn's services, pre-bookings, and hardware products (AI Mini).
1. AI Mini Pre-Booking Cancellation
- Cancellation within 14 days: Full refund of the pre-booking amount (₹1,000) — no questions asked.
- Cancellation after 14 days: The pre-booking amount is non-refundable but remains fully adjustable against the final purchase price. You may transfer the pre-booking to another person or apply it to any other Hintonn service.
- How to cancel: Email orders@hintonn.com with your pre-booking reference number. Refunds are processed within 7–10 business days to the original payment method.
2. AI Mini Hardware Returns
- Defective units: If your AI Mini arrives damaged or develops a manufacturing defect within the 1-year warranty period, we will replace it free of charge.
- Change of mind: Returns for change of mind are accepted within 7 days of delivery, provided the device is unopened and in original packaging. A restocking fee of 10% applies.
- Non-returnable: Devices with physical damage, liquid damage, or unauthorised modifications cannot be returned.
- Return shipping is covered by us for defective units. For change-of-mind returns, the customer pays return shipping.
3. Custom AI Service Projects
- Prototype phase: If you are not satisfied with the prototype delivered within 48 hours, you may cancel the project and pay only for the prototype work (as quoted separately). No further obligation.
- After prototype approval: Once you approve the prototype and we proceed to full development, any cancellation will be subject to the terms specified in your Statement of Work.
- Milestone-based payments: Payments for completed milestones are non-refundable. Unused prepaid amounts for incomplete milestones are refundable.
4. Service Subscriptions
For monthly or annual service subscriptions:
- Cancellation takes effect at the end of the current billing period.
- No partial refunds for unused time within a billing period.
- Annual subscriptions paid upfront may be refunded on a pro-rata basis for the unused portion, minus a 15% administrative fee.
5. How to Request a Return or Refund
- Email orders@hintonn.com with your order/reference number and reason for return.
- Our team will respond within 2 business days with instructions.
- For hardware returns, you will receive a return authorisation number and shipping instructions.
- Refunds are processed within 7–10 business days of receiving the returned item (for hardware) or approval (for services/pre-bookings).
6. Exceptions
The following are not eligible for return or refund:
- Digital services that have been fully delivered and accessed
- Custom software that has been deployed and accepted by the client
- Consulting hours that have been delivered
- AI Mini units damaged due to misuse, accidents, or unauthorised modifications
7. Contact
For all return and refund enquiries, contact us at orders@hintonn.com or through our contact page.
