1. Data we collect and why
| Data | Why we use it | Service it enables |
|---|---|---|
| Name, email, phone, company, message | To answer your enquiry | Contact form and support |
| Name, contact details, billing and delivery address, GSTIN if provided | To confirm and fulfil your pre-booking or order, and to issue invoices | Pre-booking, delivery and billing |
| Payment status and transaction reference | To confirm payments and process refunds | Checkout and refunds |
| Warranty and support details, such as device serial number | To verify and service your device | Warranty and repairs |
| Marketing contact details, if you opt in | To send product news and updates | Marketing messages |
| Device, browser, IP address and site usage data | To secure and improve the site, and for analytics if you agree | Website operation |
| Information you choose to connect to AI Mini | To build your contextual memory and prepare briefs | AI Mini features |
Razorpay collects your card, UPI or bank details directly. We do not receive or store your full card number, CVV or banking passwords.
2. Consent and other grounds
We process your data with your consent, or for other uses the law permits, such as meeting a legal duty or handling data you voluntarily gave us for a stated purpose. You can withdraw consent at any time. Withdrawal may stop us from providing a service that depends on it, but it does not affect earlier lawful processing.
4. How long we keep data
We keep personal data only as long as needed for the purpose it was collected, or as the law requires. For example, we keep invoice and tax records for the period required by law, and warranty records for the warranty period.
When we no longer need the data, we delete it or make it anonymous. Some data and logs must be kept for at least one year under Indian data protection rules, even after an account is closed.
5. How we protect data
We use reasonable technical and organisational safeguards, including access controls, encryption where appropriate, logging and monitoring. No system is completely secure, and we cannot guarantee absolute security. Third-party websites and services you use or connect have their own privacy terms, and we are not responsible for them. If a personal data breach occurs, we will notify affected people and authorities as required by law.
6. Your rights
Subject to applicable law, you can:
- ask for a summary of your personal data and how we process it
- correct, complete or update your data
- ask us to erase your data, unless we must keep it by law
- withdraw consent and opt out of marketing
- raise a grievance with us
- nominate someone to exercise your rights if you die or become incapacitated
To use these rights, email connect@hintonn.com with the subject line "Data request". We may need to verify your identity. Please also follow your duties under the law, including providing accurate information and not filing false complaints.
7. Children
Our website and products are not intended for anyone under 18, and we do not knowingly collect their data. If you believe a child has given us data, please contact us and we will delete it.
8. Grievances
Contact our Grievance Officer, Ayush Bharat Desai, at connect@hintonn.com or +91 98257 37335. The postal address is A-706, Block-A, Titanium Square, behind Sarveshwar Tower, near Thaltej Cross Road, Thaltej, Ahmedabad, Gujarat 380054, India.
We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it. If you are not satisfied, you may approach the Data Protection Board of India once its complaint process applies, after using our grievance process.
10. Changes to this policy
We may update this policy and will show the new date on this page. If a change materially affects how we use your data, we will tell you and ask for consent where required.