At a glance
| Situation | What you can do | Time limit | Who pays return shipping |
|---|---|---|---|
| You cancel a pre-booking before dispatch | Cancel, but the ₹5,000 booking amount is not refunded | Any time before dispatch | Not applicable |
| Hintonn cancels or cannot supply, has not dispatched within 12 months of your booking date, or the final price or specifications differ materially from what we told you at booking | Full refund | Before dispatch | Not applicable |
| Damaged, defective, wrong or missing items | Replacement or refund | Report within 7 days of delivery | Hintonn |
| Not as described | Replacement or refund | Report within 7 days of delivery | Hintonn |
| Change of mind, with the device and all contents in pristine condition | Return for a full refund, including the booking amount | Request within 7 days of delivery | You |
| Fault after 7 days | Warranty repair or replacement | 2 years from invoice date | Hintonn, for valid claims |
1. Cancelling a pre-booking
Email connect@hintonn.com or WhatsApp +91 98257 37335 with your booking number. The ₹5,000 booking amount is not refunded, but we will refund any other amounts you paid. We refund the booking amount too if Hintonn cancels or cannot supply AI Mini, if we have not dispatched within 12 months of your booking date and you cancel, or if the final price or specifications differ materially from what we told you at booking and you choose not to proceed. Once dispatched, the returns process below applies.
2. Requesting a return or replacement
Contact us with your order number, the reason, and photos or a video where relevant. We will reply within 2 business days and tell you how to return the device. Please do not send it back before we confirm.
Return the device with its cover, cables, guide, warranty card and original packaging where possible. For a change-of-mind return, the device and all its contents must be in pristine condition. This means unused, unregistered, free of marks, scratches and damage, and returned complete with the cover, cables, guide, warranty card and original packaging. We decide this reasonably after inspecting the return. If it does not qualify, we will tell you why and return it at your cost, without a refund. Requests made more than 7 days after the delivery date in the courier's record are not accepted for change of mind.
3. Before you return a device
Back up, disconnect any linked accounts and remove your data where you can. We are not responsible for data left on a returned device, to the extent the law allows, and we may erase it. Contact us if you cannot do this yourself, for example because the device has failed.
4. Refund timing
We will approve or decline a refund within 2 business days of receiving and checking the returned device. For an eligible pre-booking refund, approval is immediate once we confirm your request.
We start approved refunds within 7 business days, to the original payment method. Your bank or payment provider may take additional time to show the credit. Refunds do not include interest. For a change-of-mind return, you must send the device by a tracked, insured service and bear the risk of loss or damage until we receive it.
5. Warranty claims
AI Mini has a 2-year limited warranty from your invoice date, as set out in our Terms and Conditions. It covers manufacturing defects, and excludes misuse, accidental or liquid damage, unauthorised repair or modification, and normal wear.
6. Questions and complaints
Contact connect@hintonn.com or +91 98257 37335. If we have not resolved the issue, contact our Grievance Officer through our Contact Us page. This policy does not limit your rights under Indian consumer law.